Customer Service Careers at Sleep Number

  

Building relationships with every hello

This is a team of passionate, tech-savvy professionals helping people sleep and live better. Here, you’ll have the freedom to be your unscripted self; empowered to make customers happy and build long-term relationships.
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A Culture of Growth and Authenticity

  • Continuous Improvement Culture. We actively listen to team member feedback and use it to make our work better every day.
  • Bring Your Authentic Self. You’re encouraged to let your personality shine, not follow a rigid script.
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"I love connecting with customers from different backgrounds and other parts of the country. It’s not just support—it’s real conversations that make a difference."

Minnie
Customer Service Representative

Where you dream big and feel supported

  • Comprehensive Benefits, Starting in 30 Days
  • Paid Time Off & Company Holidays 
  • Tuition Reimbursement 
  • Ongoing Training & Career Growth 
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"I chose Sleep Number because they truly support individuality and diversity. You’re encouraged to be yourself, and that makes all the difference."

Kari
Customer Escalations Specialist

Awards & Recognition

Our Sleep Professionals are the heart of the customer experience.

Success here is about more than selling—it's about building connections, sharing solutions, and guiding people toward better sleep. Those who thrive are curious learners, empathetic guides, and self-starters who bring positivity, perserverance, and a genuine drive to make a lasting impact by helping customers discover life-changing sleep. 
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2020

Silver 2020 Stevie Award for Customer Service Department of the Year
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2024

Forbes 2024 Best Customer Service Award

Uniquely Sleep Number

Retail here is different. Our showrooms are built for real conversations, not high-pressure sales. You'll guide customers ready to invest in better sleep, working with innovative products that make it easy to become an expert and make a meaningful impact.

PHENOM BENEFIT

Benefits are more than pay, time off and 401k. We believe they should be more holistic – supporting every aspect of your life. See how we can better your life at Phenom Market.

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Mental Health

Whether you're actively searching or just exploring, we'd love to stay in touch as you consider your next bold move.